Note: The job is a remote job and is open to candidates in USA. Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. As a Senior Account Manager for the NAM Region, you will manage and expand relationships with key clients, drive revenue growth, and ensure long-term customer success.
Responsibilities
- Own and manage a portfolio of high-value enterprise and mid-market accounts in the NAM region
- Develop and execute strategic account growth plans that ensure strong customer retention and revenue expansion
- Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs
- Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner
- Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks
- Serve as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction
- Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI
- Partner closely with Customer Success and Technical Support teams to resolve issues and drive adoption
- Advocate for customer needs internally, influencing product development and feature enhancements
- Drive revenue growth by achieving and exceeding retention and expansion targets
- Leverage data-driven insights to monitor account health, optimize engagement, and prevent churn
- Collaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer success
- Track key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scores
- Stay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clients
- Develop a deep understanding of customer business models, regulatory challenges, and market dynamics
- Represent Incode at industry events, conferences, and networking opportunities
Skills
- 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectors
- Proven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationships
- Strong ability to build executive-level relationships and drive strategic partnerships
- Experience managing complex sales cycles, negotiations, and contract renewals
- Hands-on experience with CRM platforms (Salesforce) and account management tools
- Strong analytical skills, with a data-driven approach to account performance and revenue forecasting
- Excellent communication, presentation, and negotiation skills
- Ability to thrive in a fast-paced, high-growth environment
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
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