Note: The job is a remote job and is open to candidates in USA. Insight is a leading company in IT Infrastructure & Support, and they are seeking a Senior Client Partner for Strategic Services. This role involves managing a portfolio of strategic client accounts, overseeing account growth, and ensuring exceptional client satisfaction through effective collaboration across various teams.
Responsibilities
- Own services P&L, revenue growth, margin performance, and account health
- Develop and execute account plans focused on growth, retention, recurring revenue, and risk management
- Build and maintain executive-level client relationships
- Partner with sales and solution teams to shape opportunities and align solutions to client outcomes
- Provide guidance on scope, pricing, margins, delivery feasibility, and risk
- Ensure smooth transitions from sales to delivery
- Oversee services engagement success across assigned accounts
- Partner with delivery teams, PMO, and stakeholders to ensure projects are delivered on time, within budget, and meet client expectations
- Manage escalations and drive issue resolution
- Drive cross-sell, upsell, renewals, and recurring services growth
- Increase net revenue retention (NRR) and recurring revenue mix
- Identify opportunities to enhance service delivery through AI, automation, and managed services innovation
- Align sales, overlays, pre-sales, delivery, PMO, and finance teams
- Influence without direct authority in a matrixed environment
- Ensure a consistent and unified client experience
- Own services forecasting, pipeline accuracy, revenue targets, margins, and retention KPIs
- Drive disciplined financial performance across the portfolio
- Mentor junior team members and contribute to organizational best practices
- Support GTM strategy, new service offerings, and portfolio innovation initiatives
- Share lessons learned, reusable assets, and client insights across the organization
Skills
- 10+ years of experience in technology services, consulting, systems integration, or professional services
- Experience in client partner, strategic account management, portfolio leadership, or service delivery leadership roles
- Proven success managing and growing multi-million-dollar client portfolios
- Strong commercial acumen including deal structuring, pricing, margins, and financial management
- Experience leading complex services engagements across sales and delivery functions
- Ability to influence executives and stakeholders in matrixed organizations
- Strong communication, presentation, problem-solving, and escalation management skills
- Ability to travel up to 30%
- P&L ownership experience
- Experience leading enterprise-wide transformation initiatives
- Familiarity with cloud, infrastructure, software, and partner ecosystems
- Experience working within large consulting, systems integration, or technology services organizations
Benefits
- 25–30% paid travel; trips are typically no longer than 3 days per trip
Company Overview