Note: The job is a remote job and is open to candidates in USA. Kestra Medical Technologies, Inc. is a company focused on innovating wearable technologies in the cardiac medical device market. The Accounts Receivable Manager – Insurance Collections is responsible for overseeing the Insurance Collections team, ensuring timely collection of third-party receivables, and driving continuous improvement in accounts receivable workflows.
Responsibilities
- Provide direct leadership and day-to-day management of Insurance Collections team members, including workload distribution, prioritization, and performance monitoring
- Establish and manage to clear performance expectations and accountability and conduct regular coaching, feedback sessions, and performance evaluations to improve team member effectiveness and engagement
- Identify staffing and training needs, participate in hiring, onboarding, and development of training materials and training of new insurance collections team members
- Demonstrate strong analytical problem-solving skills with an action-oriented, outcome-driven approach and the ability to influence results through persuasive leadership
- Lead quality assurance efforts by assessing team member competencies and proactively upskilling staff to drive sustained improvements in performance
- Drive cost-of-service improvements through workflow optimization and operational efficiency initiatives
- Develop and implement revenue cycle strategies that deliver improved financial and operational business outcomes
- Create and standardize materials and measures for best practices and develop additional strategies to optimize insurance collection agent’s workflow and follow up processes
- Serve as an escalation point for complex or high-dollar payer issues unresolved by team members
- Drive operational efficiency, effectiveness, and measurable financial improvement across insurance collections functions
- Accountable for delivering measurable improvements in collection rates, denial rates, first-pass yield, and revenue per claim
- Develop and implement scalable strategies, processes, and technologies to continuously optimize revenue cycle performance within a fast-paced, high-volume, evolving DME healthcare environment
- Oversee performance of third-party payer accounts to ensure timely follow-up and resolution of outstanding insurance claims
- Monitor AR aging, denial inventory, underpayments, and payer response timelines to ensure compliance with contractual and internal benchmarks
- Analyze payer-specific trends, denial patterns, and reimbursement issues; translate findings into actionable and executable improvements
- Use data-driven insights to improve team performance and reduce AR aging across commercial, government, and managed care payers
- Ensure consistent and accurate documentation of payer interactions and claim activity within AR systems
- Oversee denial management strategies, including clean claim and overturn rate improvements through root cause analysis, appeal workflow enhancement, and escalation protocol development
- Serve as an escalation point for complex or high-dollar payer issues unresolved by team members
- Partner with front end, prior authorization, insurance verification, billing, clinical documentation, and patient access teams to prevent recurring denials and errors
- Maintain knowledge of payer policies, contract terms, and regulatory changes impacting reimbursement
Skills
- Bachelor's degree in healthcare administration, business, finance, or related field required; advanced degree or certification (e.g., CRCR, CHFP) preferred
- 10+ years of healthcare revenue cycle experience, with a strong focus on third-party insurance AR and denial management. (DME experience preferred)
- 5+ years of leadership or supervisory experience managing AR, insurance collections, or revenue cycle teams
- Proven track record of Vendor Management including success in managing to growth targets through Offshore Vendor support
- In-depth knowledge of payer reimbursement methodologies, denial resolution, and appeals processes across Medicare, Medicaid, and Commercial lines of business
- Experience managing teams handling Medicare, Medicaid, and commercial insurance collections
- Strong understanding of revenue cycle compliance and regulatory requirements
- Proven ability to lead teams, manage performance, and drive measurable improvements in AR outcomes
- Strong analytical and organizational skills, with experience in AR reporting and performance dashboards
- Experience working with EHR and AR systems (e.g., Epic, Cerner, Meditech)
- Excellent communication, coaching, and problem-solving skills
- Proficiency in Microsoft Office Suite, especially Excel
- Experience working in Bonafide and Salesforce software
- Direct experience managing the oversight of a BPO arrangement
- Demonstrated ability to lead change, improve workflows, and scale operational processes
- Collaborative leadership style with a focus on accountability and continuous improvement
Benefits
- Medical
- Dental
- 401K with Match
- Bonus
Company Overview