[Remote] AI Automation Engineer-Client Experience Job Details | Donnelley Financial Solutions

Note: The job is a remote job and is open to candidates in USA. Donnelley Financial Solutions (DFIN) is a values-driven organization delivering innovative software and service solutions for financial reporting and capital markets transactions. They are seeking a hands-on AI Automation Engineer to design, build, and scale AI agents and automation solutions that enhance customer interactions and improve efficiency.

Responsibilities

• Design, build, and deploy AI agents and automation workflows that support Client Experience use cases across Support, Services, and Customer Success
• Develop multi-step automation solutions that integrate with internal systems using APIs and other integration methods
• Partner with stakeholders to identify, prioritize, and execute high-impact AI and automation opportunities
• Translate business problems into scalable technical solutions that are maintainable and aligned with enterprise architecture
• Work closely with Product, Engineering, IT, Security, Support, and Services teams to align requirements, timelines, approvals, and delivery
• Support responsible AI deployment by documenting data flows, access controls, and solution architecture for governance, privacy, and compliance review
• Define and track success metrics such as automation rate, resolution improvement, efficiency gains, and customer outcome improvements

Skills

• 2–5 years of experience in a technical role within the technology industry
• Hands-on experience building, coding, or implementing AI and automation solutions
• Experience working with APIs and integrating systems in a production environment
• Strong understanding of how AI can be applied to real-world business use cases
• Ability to deliver projects from concept through execution while working cross-functionally
• Strong communication skills with both technical and non-technical stakeholders
• Experience partnering with IT or Security teams on approvals, governance, or implementation processes
• Experience building AI agents, copilots, or workflow automation solutions
• Familiarity with customer support, customer success, or client experience workflows
• Experience with AI platforms, LLMs, or automation tools
• Background in technical project or program management
• Experience working in regulated or enterprise environments with security requirements

Benefits

• Competitive compensation
• A flexible workplace
• Comprehensive benefits
• Opportunities for professional growth

Company Overview

DFIN is the leading global provider of compliance and regulatory software and services, fueling end-to-end investment company regulatory compliance needs, complex capital markets transactions, and essential financial reporting at every stage of the corporate lifecycle. It was founded in 1983, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.dfinsolutions.com/.

Company H1B Sponsorship

Donnelley Financial Solutions (DFIN) has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 3 in 2023, 6 in 2022, 5 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.