Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is a nonprofit leader in health care innovation, partnering with a national provider network to enhance patient access and care quality. The Apprentice Epic Business Intelligence Analyst will support clinical solutions and practice management applications, focusing on troubleshooting and configuration to assist OCHIN's members.
Responsibilities
- First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests
- Resolve problems with application vendor or other technical support as indicated
- Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats
- Triage incoming calls and communications to determine the priority level and appropriate team to address issue
- May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations
- Discuss and provide workflow solutions and ensure understanding of the system through hands on training
- Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor
- Other duties as assigned
Skills
- Must obtain Identity Proficiency within the first 90 days of employment
- All candidates are required to complete a 50–60-minute competency assessment
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
- COVID-19 Vaccination Requirement: All employees must be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment
- 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program
- Electronic Health Record experience in systems such as EPIC
- Healthcare experience working with Reporting or Databases (SQL)
Benefits
- We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.
- OCHIN is a 100% remote organization with no physical corporate office location.
- Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations.
- Nationwide travel is determined based on OCHIN business needs.
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
- Travel may be required nationally based on business requirements for OCHIN
- COVID-19 Vaccination Requirement: All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Company Overview