Note: The job is a remote job and is open to candidates in USA. Semperis is a recognized leader in cybersecurity, focused on creating an empowering employee experience. The Area Vice President, Customer Success will lead the Americas Customer Success business, focusing on retention, expansion, and product adoption while building a high-performing team across the region.
Responsibilities
- Building, leading, and developing a high-performing team of Customer Success leaders across the Americas, with clear expectations by segment, role, and customer tier
- Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
- Ensuring the Americas CS organization is designed to prioritize adoption and value realization over reactive project coordination, with clear role delineation and strong collaboration with Technical Delivery responsible for deploying our products
- Acting as the senior CS partner to Sales leadership in the region on coverage, renewal forecast, expansion strategy, and executive account planning
- Elevating the leadership bench so Team Leads / Managers / Directors can coach teams on cyber product adoption, executive storytelling, risk mitigation, and security-value realization
Skills
- 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
- 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
- Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams
- Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
- Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
- Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets
- Deep understanding of cybersecurity domains such as identity security, Active Directory / Entra, threat detection, incident response, backup/recovery, security posture, and resilience
- Experience leading organizations that support complex enterprise customers with both executive and technical stakeholders
- Strong command of SFDC, TaskRay, health scoring, dashboards, forecasting, and operational inspection
- Experience leading through organizational change, coverage-model redesign, or role specialization initiatives
Company Overview
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