Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is seeking Bilingual Claims Service Representatives to join their team. In this remote-based role, you will provide immediate and customer-focused assistance to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions.
Responsibilities
- Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to appropriate area
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Skills
- High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps)
- Shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am
- Candidates fully bilingual in French and English
- Post secondary education is required
- Minimum of 1 year of customer service or administrative experience is required
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English and French
- Attention to detail
- Strong communication skills
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Pleasant and friendly mannerism
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Knowledge of insurance/service industry or related experience preferred
Benefits
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Employee Referral Bonuses
Company Overview
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