Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. In this role, you will connect your customer service and sales skills to assist customers in understanding their insurance needs and selecting the right products while working remotely.
Responsibilities
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
Skills
- Bilingual in English and Spanish
- Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
- High speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience with strong customer service skills (empathy, compassion, listening)
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
Benefits
- TTEC is paying you to train, study, and take your state insurance exam.
- We even pay for all your licensing fees and continuing education credits.
- FREE licensing course (and you’ll be paid for your time to boot)
- All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor led online sessions that use both webcam video and audio
- You’ll also have access to individualized coaching and thousands of free courses to support your growth
Company Overview