Note: The job is a remote job and is open to candidates in USA. Crescendo is a company that combines outsourcing expertise with innovative technology to redefine customer experience. They are seeking a Bilingual Enrollment Specialist who will drive positive patient enrollment experiences through effective communication and relationship-building, primarily assisting Spanish-speaking members during the enrollment process.
Responsibilities
- Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
- Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
- Create exceptional patient enrollment experiences and share insights with your peers
- Evangelize program benefits and the impact it will have on member health
- Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
- Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
- Maximize team growth by delivering observations and identifying trends to help the team as it grows
Skills
- This role requires fluency in both English and Spanish. The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members, both verbally and in writing, to ensure equitable and accessible support throughout the enrollment process
- Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
- You love being on the phone and chatting with folks and want to flex your extroverted personality
- You love providing assistance and showing people the benefit of a product or service
- You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
- You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
- You are goal-oriented with a go-getter attitude and are able to work with limited supervision
- You like to educate and simplify concepts for folks who struggle with complicated things
Benefits
- Remote working arrangements
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Company Overview