Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing. The Branch Administrative Assistant III plays a vital role in supporting the branch's administrative functions, including customer service, clerical duties, and assisting management with various tasks.
Responsibilities
- Provide a high level of clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, any Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents, etc
- Complete loan file audits, reviewing files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods
- Print and mail disclosure documents
- Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received
- Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies
- Provide assistance to Branch Manager and Branch Operations Manager as needed
- Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed
- Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure
- Assist in the preparation and delivery of mailings as needed
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues
- Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing
- Make copies and prepare other deliverables for meetings and marketing campaigns
- Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc
- Compose, type, and distribute correspondence and memos
- Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed
- Create and update forms for file flow and efficiency
- Perform other duties as assigned
Skills
- Ability to type 60-70 wpm
- Passionate about delivering excellence in customer service
- High levels of diplomacy, tact, and confidentiality a must
- Demonstrated patience and professionalism when interacting with both internal and external customers
- Proficiency with data entry, Microsoft Word, Excel and PowerPoint required
- Ability to organize and manage multiple priorities simultaneously
- Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills
- Self-motivated with a strong attention to detail
- High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s)
- Prior experience in Mortgage lending, Finance, or similar field strongly preferred
- Prior experience processing or originating loans helpful and strongly preferred
Benefits
- Medical
- Dental
- Vision
- Life insurance
- AD&D
- LTD
- 401(k) with employer match
Company Overview