Note: The job is a remote job and is open to candidates in USA. Knock is redefining the home buying and selling experience, and they are seeking a Business Analyst to support business reporting and process automation initiatives. The role focuses on ensuring data accuracy and driving automation across teams to improve decision-making and operational efficiency.
Responsibilities
- Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
- Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
- Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
- Partner with business leaders to translate complex data into actionable insights
- Own data quality standards across systems to ensure reporting accuracy and trust
- Normalize, clean, and structure data tables to support long-term scalability and maintainability
- Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
- Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices
- Design and document processes and procedures for data workflows, reporting, and automation
- Make thoughtful changes to existing business-critical processes with minimal disruption to operations
- Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
- Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions
- Learn and understand existing workflows and automations across teams
- Evaluate and improve existing automations across sales, marketing, and operations
- Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
- Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
- Identify and drive opportunities to improve and simplify current automations
Skills
- Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
- Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
- Working knowledge of SQL (joins, conditional logic)
- Experience developing, maintaining, and validating data used for management reporting and operational decision-making
- Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
- Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
- Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
- Clear and effective communicator with the ability to simplify complex concepts
- Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
- Agility in adapting to changing processes, new situations, and thinking on one's feet
- Resourcefulness, decisiveness and accountability for the customer and agent experience
- Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
- Outstanding work ethic and commitment to delivering high-quality results
- Passion for Knock's POPSICLE values and a consistent commitment to doing the right thing
- Education: Bachelor's degree
- Experience: Minimum of 1 year in an analytical, reporting, or technical support role
- Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)
- Familiarity with Python, JSON structures, and delimited text formats
Benefits
- Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
- Flexible Paid Time Off for full time employees
- Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent
- One thousand annually for professional development
- Life, AD&D and Disability insurance for full time employees
- 401K (noncontributory by Knock) for all employees
- $75 monthly allowance for health & wellness
- Up to $400 monthly for a co-working space for eligible employees
- $100 monthly allowance for home internet, mobile phone or other communication devices
- $2,500 referral bonus for eligible employees
Company Overview
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