Join our innovative team and experience the freedom of a 100% remote work environment! As a Call Center Representative, you will play a vital role in delivering exceptional customer service and processing account-based employee benefit plans. With a competitive salary, comprehensive benefits, and a dynamic team, this is an opportunity you won't want to miss.
We are seeking a highly skilled and motivated individual to join our client's service center team. As a Call Center Representative, you will be responsible for providing top-notch customer service, processing requests, and ensuring seamless communication with participants, financial advisors, and plan administrators.
Key Responsibilities:
- Examine, review, process, calculate, and administer payments or claims based on plan information, documentation, and reports in a timely manner.
- Respond to all account owners and participant inquiries and requests promptly and accurately, meeting department and individual service levels and quality goals.
- Process financial and non-financial transactions accurately and efficiently.
- Demonstrate flexibility and team orientation, supporting departmental objectives and business needs.
- Ensure compliance with plan document provisions, regulations, guidelines, and company procedures, maintaining confidentiality and HIPAA compliance.
Required Qualifications:
- Completion and passing of PC assessment.
- High school diploma or GED, with further applicable education or equivalent experience.
- Bilingual proficiency in English and Spanish preferred.
- 1+ years of experience within a client service setting within financial services preferred.
- Knowledge of tax-advantaged accounts and benefit plans, insurance, claims, or payments preferred.
- Proficiency with Microsoft Office and Excel applications, as well as claims processing or benefit card systems.
- Ability to handle stressful situations regarding urgent customer needs.
- Excellent listening, verbal, and written communication skills.
- Detail-oriented, flexible, and self-motivated.
- Computer proficiency and ability to perform basic mathematical calculations.
What to Expect:
- The first 3-4 weeks consist of training from 9:00 am to 5:30 pm EST.
- Completion of a PC Assessment is required, which will be emailed to qualified candidates.
About Our Company:
Contemporary Staffing Solutions (CSS) is a leading provider of contract, temporary, and direct hire solutions. We operate with pro-active pipelines, the highest business ethics, a winning spirit, and a team-oriented workflow. Our team coaches you with current business intelligence to deliver solutions that meet your expectations.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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