Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company focused on unifying IT to simplify work for over 35,000 customers globally. They are seeking a Channel Sales Operations Manager to enhance the operational systems supporting their partner ecosystem, ensuring smooth execution of partner workflows and optimizing processes across various regions.
Responsibilities
- Standardize partner workflows globally (Americas, EMEA, APAC)
- Identify bottlenecks and implement process improvements
- Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
- Identify operational bottlenecks and recommend improvements
- Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce
- Support dashboards and reporting for partner pipeline, bookings, and performance
- Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)
- Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions
- Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows
- Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
- Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
- Other duties as needed
Skills
- 2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
- Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions
- Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows)
- Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
- Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place
- Experience with DealHub CPQ
- RFP management
- Partner portals
- Understanding of global channel compliance
- Discounting rules and margin optimization
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
Company Overview