Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization that delivers care aided by technology. Optum Health is seeking a strategic leader to serve as Chief of Staff to the COO of Care Delivery Operations, responsible for ensuring sound strategy and precise execution while holding the leadership team accountable.
Responsibilities
- Serve as a trusted advisor and force multiplier to the COO, anticipating needs, surfacing risks, and identifying opportunities before they emerge
- Translate the COO's vision into structured, actionable priorities while pressure-testing assumptions and sharpening the team's thinking
- Assess downstream implications of decisions, initiatives, and external dynamics, and proactively shape plans to address them
- Ensure the COO and the Care Delivery Operations team consistently present at the highest standard in every forum whether written, verbal, internal, and/or external
- Develop executive-level communications, narratives, and presentations that are clear, compelling, and refined for C-suite, Board, and enterprise audiences
- Safeguard the integrity of the COO's voice across all messaging, ensuring every deliverable reflects the precision and intent of the office
- Hold the leadership team accountable for delivering the right work, at the right quality, within the right timeframes
- Drive a disciplined operating rhythm such as governance forums, executive reporting, QBRs, and performance reviews that surfaces what matters and drives action
- Exercise the judgment to determine when work needs to advance, pause, pivot, or be reframed, and influence senior leaders to act accordingly
- Serve as the single point of contact for Care Delivery Organizations (CDOs) across matrixed shared services (e.g., Security, Real Estate, Marketing, Procurement, HR), ensuring CDO interests are represented and CDO COOs remain informed of cross-enterprise changes
- Drive alignment across enterprise partners on national priorities, building a prioritized and methodical engagement model with Care Delivery Organizations
- Cultivate and sustain senior-level and C-suite partnerships internally and externally to advance shared priorities
- Lead and oversee large, complex, enterprise-critical initiatives from inception through completion, with a sharp focus on outcomes over activity
- Manage executive requests and deliverables with speed, precision, and discretion
- Establish reporting systems and data flows that provide the COO and team with real-time clarity on performance, risks, and progress
- Partner with People Business Partners, Talent Acquisition, and enterprise People leaders to attract, develop, and retain top talent
- Champion employee engagement, development, and internal communications that reinforce a high-performance culture
Skills
- 8+ years of progressive experience in strategy, executive operations, or Chief of Staff roles supporting senior executives
- Track record of holding cross-functional teams accountable to deliverables, timelines, and quality standards in highly matrixed environments
- Exceptional attention to detail paired with the ability to connect insights across complex, ambiguous workstreams
- Sound judgment to determine when to advance, pause, or pivot, and the credibility to influence senior leaders
- Outstanding written and verbal communication skills, with the ability to elevate the executive presence of the leader and team
- Demonstrated success translating executive vision into structured execution while maintaining strategic perspective
- Proven ability to develop and deliver C-suite-ready communications, presentations, and narratives
- Proven ability to manage highly confidential and sensitive information with discretion and professionalism
- Experience supporting a COO, CEO, or senior C-suite executive in a complex enterprise environment
- Familiarity with UnitedHealth Group or comparable healthcare enterprise businesses
- Deep operations background is not required; strategic acumen, executive judgment, and disciplined execution
- Proven to be highly influential, strategic thinker who is comfortable challenging siloed thinking and driving change at all levels
- Proven solid change management orientation and a proven self-starter mindset
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview