Note: The job is a remote job and is open to candidates in USA. PHIL, Inc. is a Series D health-tech startup transforming prescription access and delivery. The Client Program Manager will manage client engagement and support program launches, utilizing data analysis to drive performance and collaboration with internal and external teams.
Responsibilities
- Support client engagement and program success – Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early
- Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL
- Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't
- Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement
- Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed
- Data quality & process improvement – Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency
Skills
- Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience)
- 3–7 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus
- Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals
- Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams
- Comfort with ambiguity and solving problems dynamically without well-worn paths
- Strong analytical skills with high attention to detail
- Proven ability to drive results, both through direct execution and by influencing cross-functional partners
- Proficiency in data visualization tools (e.g., Looker)
Benefits
- Ground-floor opportunity with one of the fastest-growing startups in health-tech.
- Fully remote working environment.
- Full benefits, including medical, dental, and vision.
- 401(k) contribution opportunity.
Company Overview
Company H1B Sponsorship