Company Overview – Empowering Lives Through Compassionate Home Care
American‑Mercy Home Care is a nationally recognized leader in personalized in‑home and assisted‑living services, dedicated to delivering exceptional care that honors the dignity and independence of every client. Our core values—compassion, inclusion, integrity, excellence, and collaboration—drive everything we do, from innovative program development to the daily interactions that make a tangible difference in the lives of patients, families, and healthcare partners.
Founded on the belief that “every day counts,” we continually raise the bar for quality, safety, and patient satisfaction. Our multidisciplinary teams work hand‑in‑hand with physicians, social workers, and community resources to create seamless transitions for individuals moving from hospital to home, or from independent living to assisted care environments. As we expand our footprint across Ohio and Kentucky, we are seeking passionate professionals who share our vision and want to contribute to a thriving, mission‑focused organization.
Why This Role Is Critical – Shaping the Future of Client Relations
In today’s rapidly evolving healthcare landscape, the role of a Client Relations Support Specialist is pivotal. You will serve as the primary liaison between patients, caregivers, and our clinical teams, ensuring that every interaction reflects our commitment to excellence. By providing timely, accurate information and coordinating complex service transitions, you help our clients achieve smoother recoveries, better health outcomes, and a heightened sense of security during vulnerable moments.
This position is a weekend‑focused opportunity, allowing you to make a meaningful impact when families often need the most support. Your insights will directly influence strategic decisions, market positioning, and the continuous improvement of our service delivery model.
Key Responsibilities – What You’ll Do Every Day
- Client Communication & Advocacy: Serve as the trusted point of contact for patients and caregivers, answering questions, addressing concerns, and providing personalized guidance throughout the care journey.
- Service Coordination: Collaborate with clinical staff, case managers, and external providers to arrange seamless transitions to home care or assisted‑living facilities, ensuring all logistical details are meticulously managed.
- Documentation Management: Accurately complete, review, and submit all required paperwork—including consent forms, care plans, and insurance documentation—within specified timelines to prevent delays.
- Market Insight & Reporting: Observe trends, capture client feedback, and generate weekly reports that inform business development strategies and help maintain or grow market share.
- Problem‑Solving & Escalation: Identify potential issues early, coordinate with internal teams to resolve challenges, and escalate critical matters to senior leadership when necessary.
- Relationship Building: Foster strong, collaborative relationships with referring physicians, community organizations, and social service agencies to expand referral networks.
- Continuous Improvement: Participate in regular training sessions, share best practices, and suggest enhancements to operational workflows.
- Weekend Availability: Provide consistent, high‑quality support during Saturday and Sunday shifts, ensuring that client needs are met even outside of traditional business hours.
Essential Qualifications – What You Need to Succeed
- Education: High school diploma or equivalent is mandatory; additional coursework in healthcare administration, communication, or related fields is a plus.
- Experience: Minimum of one (1) year of relevant experience in a healthcare, sales, or customer‑service environment, demonstrating an ability to handle sensitive information and high‑stakes interactions.
- Communication Skills: Exceptional verbal and written communication abilities, with a clear, empathetic tone that resonates with diverse audiences.
- Organizational Acumen: Proven capability to manage multiple tasks, prioritize competing demands, and maintain meticulous records under tight deadlines.
- Technology Proficiency: Comfortable using CRM platforms, electronic health record (EHR) systems, Microsoft Office Suite, and virtual meeting tools (e.g., Zoom, Teams).
- Geographic Eligibility: Must reside in the states of Ohio or Kentucky to meet state‑specific regulatory requirements and enable occasional on‑site visits if needed.
- Availability: Willingness to work exclusively on weekends (Saturday and Sunday) with flexibility for occasional overtime during peak periods.
Preferred Qualifications – What Sets You Apart
- Sales Experience: At least one (1) year of direct sales experience, preferably in healthcare or home‑care services, indicating a strong understanding of client acquisition and retention.
- Industry Certifications: Certifications such as Certified Patient Representative (CPR), Certified Home Health Aide (CHHA), or similar credentials.
- Advanced Education: Associate’s or Bachelor’s degree in Health Services Management, Business Administration, or a related discipline.
- Multilingual Abilities: Proficiency in Spanish or another language commonly spoken in the service region, enhancing communication with non‑English‑speaking clients.
Core Skills & Competencies – The Attributes That Drive Excellence
- Empathy & Compassion: Ability to genuinely understand and respond to the emotional and practical needs of patients and families.
- Analytical Thinking: Skill in interpreting data, spotting patterns, and translating insights into actionable recommendations.
- Problem‑Solving: Resourcefulness in troubleshooting issues and delivering quick, effective resolutions.
- Team Collaboration: Strong interpersonal skills for working cross‑functionally with clinical staff, administrators, and external partners.
- Attention to Detail: Rigorous focus on accuracy when handling documentation, compliance requirements, and client records.
- Time Management: Efficiently manage workload during limited weekend hours while maintaining high standards of service.
- Adaptability: Comfort with shifting priorities and evolving processes in a fast‑paced healthcare environment.
Work Environment & Company Culture – A Place Where You Can Thrive
Our remote‑first model empowers you to work from the comfort of your home while staying deeply connected to a supportive network of colleagues. Even though you’ll be based outside a traditional office, you’ll have access to:
- Regular virtual team huddles and training sessions that foster collaboration and continuous learning.
- A mentorship program pairing new hires with experienced staff members for guidance and career development.
- Inclusive policies that champion diversity, equity, and inclusion, ensuring every voice is heard and respected.
- Recognition programs that celebrate individual achievements and team milestones.
- Opportunities to engage in community outreach initiatives, reinforcing our commitment to social responsibility.
Career Growth & Learning Opportunities – Your Pathway to Advancement
American‑Mercy Home Care invests heavily in employee development. As a Client Relations Support Specialist, you will have clear pathways to advance within the organization, including:
- Access to tuition reimbursement for relevant coursework, certifications, or degree programs.
- Specialized training in healthcare compliance, advanced customer relationship management, and leadership development.
- Eligibility for internal promotion to roles such as Client Relations Team Lead, Operations Coordinator, or Business Development Analyst.
- Participation in cross‑functional projects that broaden your perspective and expand your professional network.
Compensation, Perks & Benefits – A Total Rewards Package Designed for You
While exact salary figures are tailored to experience, all successful candidates can expect a competitive base wage complemented by a robust benefits suite:
- Annual Bonus Structure: Performance‑based bonuses that reward both individual contributions and team achievements.
- Paid Time Off: Generous vacation accruals, seven paid holidays, plus four floating holidays to celebrate personal milestones.
- Health Coverage: Choice between Blue Cross Blue Shield Standard PPO and a High‑Deductible Health Plan, ensuring flexible options for medical expenses.
- Dental & Vision: Comprehensive Delta Dental Plan and EyeMed Vision coverage to keep you and your family smiling.
- Retirement Savings: Fidelity 401(k) with company match, laying the groundwork for a secure financial future.
- Life & Disability Insurance: Cigna Life/AD&D, Cigna Long‑Term Disability, Cigna Short‑Term Disability, and Critical Illness/Group Universal Life protection.
- Mental Health Support: Lyra mental‑health benefits providing confidential counseling and wellness resources.
- Professional Development: Tuition reimbursement and access to industry‑leading webinars, conferences, and certification programs.
- Technology Stipend: Home‑office equipment allowance to ensure you have a comfortable, productive workspace.
How to Apply – Take the Next Step Toward a Rewarding Career
We understand that great talent comes in many forms. Even if you don’t meet every single requirement, we value a positive attitude, a willingness to learn, and a genuine passion for helping others. If you’re ready to join a purpose‑driven organization where your contributions truly matter, we encourage you to submit your application today.
Apply now and become an integral part of a team that is reshaping the future of home‑based healthcare across Ohio and Kentucky.
Don’t Hesitate – Your Future Starts Here
We look forward to reviewing your application and discovering how your unique skills and experiences will enrich our community. Together, we will continue to empower lives, inspire change, and deliver exceptional care—one patient at a time.
Apply Now