Note: The job is a remote job and is open to candidates in USA. EPITEC is a company focused on providing client support and service excellence, and they are seeking a Client Services Analyst. This role is responsible for ensuring client satisfaction through support, account maintenance, and proactive relationship management.
Responsibilities
- Respond to client inquiries and resolve service-related issues in a timely manner
- Provide ongoing account support to ensure client satisfaction and retention
- Partner with Account Managers to identify client needs and mitigate potential issues
- Communicate account status, risks, and opportunities for expanded business
- Assist with client service, maintenance, and account penetration activities
- Prepare reports, analyses, and recommendations for internal review
- Deliver product and service presentations to clients and prospective customers as needed
- Apply established procedures and professional judgment to routine client support activities
- Collaborate with cross-functional teams to ensure successful client outcomes
- Provide guidance and support to junior team members when appropriate
Skills
- Bachelor's degree or equivalent experience
- Experience in client services, account support, customer success, or account management
- Strong problem-solving and customer service skills
- Excellent verbal and written communication skills
- Experience preparing reports and analyzing client-related data
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with CRM systems such as Salesforce or similar platforms
- Experience supporting business-to-business (B2B) clients
- Presentation and client-facing communication experience
- Experience collaborating with Account Managers or Sales teams
Company Overview
Company H1B Sponsorship