Note: The job is a remote job and is open to candidates in USA. Net Health is a leading-edge SaaS company in healthcare that helps caregivers harness data for human health. The Client Support Representative I will be responsible for responding to product application support questions from customers, troubleshooting client issues, and providing solutions via phone and email.
Responsibilities
- Analyze and resolve issues for clients using department guidelines and timeframes
- Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
- Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, training client updates and generally answering all questions as necessary
- Research required information using available resources
- Provide internal feedback to resolve issues and/or enhance product based on client
- Provide support for a suite of software applications
- Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures
- Handle up to 40 inbound calls daily and create cases within the appropriate service level window following set guidelines and procedures
- Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers
- Follow up and make scheduled call backs to clients where necessary
- Participate in regularly scheduled internal training on Net Health products
- All other duties as assigned
- Weekends will be required on a rotating shift among team members
Skills
- Minimum education High School Diploma or equivalent GED
- 0-2 years' experience in a client service or technical support role; may have degree or equivalent
- Microsoft Office
- 0-2 years' experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Benefits
- Work From Anywhere
- Unlimited PTO
- Comprehensive Benefits Package
- Employee Resource Groups
- Casual Dress Code
- Prioritized Employee Wellness
- Diversity And Inclusion
- A Voice
- New Hire Support
- Career Development
- Educational Assistance
- Employee Referral Bonus
- Progressive Parental Leave
Company Overview
Net Health provides cloud-based software for specialty medical providers across the continuum of healthcare—from hospital to home. It was founded in 1993, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is https://www.nethealth.com.Company H1B Sponsorship
Net Health has a track record of offering H1B sponsorships, with 5 in 2025, 5 in 2024, 5 in 2023, 8 in 2022, 3 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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