About Maximus – Pioneering Solutions in Health & Human Services
Maximus has been at the forefront of delivering essential health, human, and social services to millions of people across the United States for more than three decades. Our mission is to help governments and private sector partners improve the health and well‑being of individuals by providing innovative, data‑driven, and outcomes‑focused solutions. As a trusted partner to federal, state, and local agencies, we manage large‑scale programs that span everything from Medicaid and Medicare administration to unemployment insurance, child support enforcement, and long‑term care assessments. Joining Maximus means becoming part of a collaborative community that values integrity, respect, and continuous improvement – all while making a tangible difference in the lives of the people we serve.
Why Choose a Career With Maximus?
At Maximus, we recognize that our employees are the engine of our success. We invest in people, not just positions. Below are a few of the many reasons why our team members love to work here:
- Competitive Compensation & Performance Bonuses – A base salary that reflects market standards, supplemented by performance‑driven incentives that reward excellence.
- Comprehensive Health & Dental Coverage – Choose from a variety of medical, dental, vision, and prescription plans, plus a partially funded Health Savings Account (HSA) for additional flexibility.
- Retirement Planning with 401(k) Matching – Secure your financial future with a robust 401(k) plan and company contributions that match a portion of your savings.
- Generous Paid Time Off – Unlimited PTO accruals, holidays, extended sick leave, and short‑ and long‑term disability coverage ensure you have the time you need to recharge.
- Holistic Wellness Programs – Access to an Employee Assistance Program (EAP), mental health resources, fitness challenges, and a dedicated Maximus Wellness portal.
- Recognition & Rewards – Our internal recognition platform celebrates outstanding contributions and fosters a culture of appreciation.
- Commitment to Diversity, Equity & Inclusion – Initiatives, employee resource groups, and inclusive policies create a workplace where every voice is heard.
- Tuition Reimbursement & Professional Development – We cover a portion of tuition for approved programs and provide ongoing training, workshops, and conference opportunities.
- Employee Perks & Discounts – Savings on auto, home, renter’s, and pet insurance, as well as exclusive discounts on lifestyle services.
Position Overview – Clinical Administrative Coordinator (Remote)
We are actively seeking an enthusiastic, detail‑oriented Clinical Administrative Coordinator to join our Illinois Specialized Assessment Long‑Term Care (IL SALT) team. This role is pivotal in ensuring seamless administrative operations that support the delivery of high‑quality long‑term care assessments. As a remote‑first position, you will work from the comfort of your own home while collaborating with a national network of clinicians, case managers, and program specialists.
Key Responsibilities
- Customer Support: Serve as the first point of contact for both internal and external stakeholders, answering phone calls, responding to emails, and providing timely follow‑ups.
- Referral Coordination: Review incoming referrals, assign cases to the appropriate clinical specialists, and track progress to ensure efficient workflow.
- Scheduling Management: Create, maintain, and adjust schedules for multiple clinicians, ensuring optimal coverage and adherence to service level agreements.
- Data Entry & Quality Assurance: Accurately input patient and referral information into Maximus’ secure systems, identify and resolve data discrepancies, and uphold HIPAA compliance.
- Queue Monitoring: Oversee multiple work queues daily, prioritize tasks, and maintain momentum so that cases advance through each stage without delay.
- Compliance & Documentation: Perform all duties in line with Person‑First standards, HIPAA regulations, and company confidentiality policies, completing assignments within established timelines.
- Continuous Improvement: Propose process enhancements, share best practices with team members, and participate in regular performance reviews.
- Ad‑hoc Projects: Support special initiatives, reporting requirements, and any additional tasks as assigned by the program manager.
Essential Qualifications
- Education: High school diploma or equivalent (GED) required; an Associate’s degree is preferred.
- Experience: Minimum of one (1) year of relevant administrative experience, preferably within a clinical or healthcare setting.
- Technical Skills: Proficiency with the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with electronic health record (EHR) platforms or case‑management software.
- Communication: Excellent written and verbal communication abilities, with a talent for conveying complex information in a clear, compassionate manner.
- Organizational Aptitude: Strong attention to detail, exceptional time‑management skills, and the ability to juggle multiple priorities simultaneously.
- Self‑Direction: Demonstrated ability to work independently, make sound decisions, and thrive in a fast‑paced, remote environment.
- Customer Service Orientation: A genuine desire to assist clients, resolve issues efficiently, and maintain a professional, empathetic demeanor.
Preferred Skills & Experience
- Previous experience in a clinical administrative role, including familiarity with patient intake, scheduling, and referral processes.
- Demonstrated expertise in managing multi‑person calendars and coordinating complex appointment structures.
- Exposure to healthcare compliance standards, such as HIPAA, and experience handling confidential health information.
- Advanced proficiency with Microsoft Excel, including pivot tables, VLOOKUP, and data‑validation techniques.
- Experience working within a remote or virtual team that uses collaboration tools (e.g., Teams, Slack, Zoom).
- Certificates or training in medical office administration, health information management, or related fields.
Core Competencies for Success
- Analytical Thinking: Ability to assess data, spot trends, and troubleshoot errors before they impact service delivery.
- Empathy & Professionalism: Treat every client and colleague with respect, understanding the sensitive nature of long‑term care assessments.
- Technology Savvy: Quick adoption of new software, platforms, and digital tools that enhance productivity.
- Adaptability: Comfortable shifting priorities, handling unexpected changes, and maintaining composure under pressure.
- Team Collaboration: Strong relationship‑building skills that foster cooperation across clinical, operations, and IT teams.
- Results‑Driven Mindset: Consistently meets or exceeds performance metrics, ensuring that case turnaround times align with program goals.
Work‑From‑Home Setup & Home Office Requirements
Maximus is committed to providing the tools you need to succeed from a remote location. The following items are required to ensure a secure, productive, and compliant work environment:
- Company‑issued laptop or desktop computer pre‑configured with security software and VPN access.
- Reliable high‑speed internet connection with a minimum of 20 Mbps download and 5 Mbps upload speeds (50 Mbps recommended for shared household usage).
- Dedicated, private workspace that meets confidentiality standards and is free from distractions.
- Headset with microphone for clear, professional voice communication during calls and virtual meetings.
- Optional: Dual monitor setup to enhance multitasking efficiency.
Career Growth & Learning Opportunities
At Maximus, a role is just the starting point of a longer journey. We empower our team members to develop new capabilities, broaden their expertise, and advance into higher‑impact positions. As a Clinical Administrative Coordinator, you can look forward to:
- Structured Learning Paths: Access to an internal learning portal offering courses on health‑care regulations, data analytics, and project management.
- Mentorship Programs: Pairing with senior clinicians and operations leaders who provide guidance, feedback, and career advice.
- Internal Mobility: Opportunities to transition into roles such as Clinical Operations Analyst, Program Coordinator, or Quality Assurance Specialist.
- Certification Support: Financial assistance for certifications such as Certified Medical Office Manager (CMOM) or Certified Professional in Healthcare Quality (CPHQ).
- Leadership Development: Participation in workshops focused on supervisory skills, change management, and strategic planning.
Company Culture – What It Means to Be a Maximus Team Member
Our culture is built on three foundational pillars: People First, Integrity Always, and Innovation Everyday. Below are some of the hallmarks that define life at Maximus:
- Collaborative Environment: Even though you work remotely, you’ll be part of a vibrant, cross‑functional community that shares knowledge and celebrates wins together.
- Transparency & Open Communication: Regular town halls, leadership Q&A sessions, and internal newsletters keep everyone informed about company direction and milestones.
- Inclusivity & Belonging: Employee resource groups (ERGs) for veterans, LGBTQ++, parents, and multicultural teams foster an atmosphere where diverse perspectives thrive.
- Community Impact: Maximus partners with nonprofit organizations, offering volunteer days and matching gift programs that let employees give back to the communities they serve.
- Well‑Being as a Priority: From on‑site ergonomic consultations to virtual yoga classes, we support physical, mental, and financial health.
Compensation, Perks & Benefits Summary
While exact salary figures will be discussed during the interview process, candidates can expect a total rewards package that includes:
- Base salary aligned with market benchmarks.
- Performance‑based bonuses and incentive programs.
- Medical, dental, vision, and prescription coverage with flexible plan options.
- Life insurance, accidental death & dismemberment (AD&D), and short‑/long‑term disability protection.
- 401(k) plan with company match, helping you build a secure retirement.
- Generous PTO, paid holidays, and extended sick leave to maintain work‑life balance.
- Employee Assistance Program (EAP) offering confidential counseling and financial advice.
- Discounted rates on auto, home, renter’s, and pet insurance.
- Access to a wellness platform featuring fitness challenges, nutrition guidance, and mental health resources.
- Tuition reimbursement for approved educational pursuits.
Commitment to Equal Opportunity & Veteran Inclusion
Maximus is an Equal Employment Opportunity and Affirmative Action employer. We celebrate the unique experiences of active‑duty service members, veterans, spouses, and military families. Our recruitment practices are designed to attract and retain a diverse workforce that reflects the communities we serve. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
How to Apply
If you are ready to bring your administrative expertise, compassion for patients, and drive for operational excellence to a dynamic, remote role, we want to hear from you. Click the link below to submit your application, attach your résumé, and tell us why you’re the perfect fit for Maximus’ IL SALT team.
We Look Forward to Meeting You!
At Maximus, your talent fuels our mission, and our mission fuels your career. Join us as we continue to shape the future of health and human services, one assessment at a time.
Apply Now