Note: The job is a remote job and is open to candidates in USA. Werfen is a growing, family-owned, innovative company that specializes in diagnostics. The Clinical Applications Consultant role involves providing clinical and technical support to customers, ensuring satisfaction, and performing installations and training on Werfen products.
Responsibilities
- Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations
- Participates in seminars, workshops and convention exhibit activities as requested by Management
- Develops/ maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Skills
- Associates degree in Medical Technology, Respiratory Therapy, Nursing or related scientific discipline required
- Minimum of 2-3 years' work experience in a lab or clinical setting
- Strong computer skills (Word, Excel and PowerPoint)
- Fluency in English Required
- Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline preferred
- Bachelor's degree preferred
- Project management skills/experience desirable
Benefits
- Medical, dental, and vision insurance
- 401k plan retirement benefits with an employer match
- Paid vacation and sick leave
- Sales roles are eligible for participation in a commission plan
- Management, and select professional roles, are eligible for a performance-based bonus
Company Overview
Company H1B Sponsorship