Note: The job is a remote job and is open to candidates in USA. Samsung HME America is a leading U.S. medical imaging organization specializing in advanced diagnostic solutions. They are seeking a Clinical Applications Specialist to support the Ultrasound Women's Health Market by providing clinical and technical expertise throughout the sales cycle and post-sale process, collaborating with sales representatives and ensuring customer satisfaction.
Responsibilities
- Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers
- Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff
- Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise
- Provide clinical and technical support at trade shows and professional conferences
- Collaborate with the product management and service teams to share field feedback and improve product performance
- Support the sales and service teams with clinical expertise and customer engagement strategies
- Monitor customer satisfaction post-installation and proactively address concerns
- Ensure escalation situations are managed and resolved promptly and professionally
- Assist with basic on-site troubleshooting to resolve service-related issues quickly
- Perform other duties as assigned
- Responsible for booking travel and filing expense reports in a timely manner
- Responsible for completing customer demo and installation documentation in Salesforce
- Maintain current knowledge in relevant clinical and technical fields
- Represent the company professionally and maintain a positive attitude
- Complete all required training courses and maintain all required certifications
- Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions
- Manage time effectively and make sound business decisions
- Follow all company policies regarding travel, expenses, and equipment handling
Skills
- RDMS certification required; (OB/GYN and Fetal Echo); must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound
- 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required
- Skilled in 2D, 3D and Color Doppler across applications
- Must be able to be compliant with hospital credentialing requirements
- Strong market knowledge and competitive attitude
- Strong presentation skills and the ability to perform clinical and product training to all levels of customers
- Ability to travel on short notice and stay overnight as needed
- Valid driving license and satisfactory driving record are mandatory
- Must pass background and drug screening (pre- and post-employment)
- Must be self-motivated, results-oriented and team-focused
- Must possess strong verbal and written communication skills
- Ability to thrive in a fast-paced, demanding environment
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
- Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
- Willingness to travel internationally, overnight, and on weekends with 75% travel required
- Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
- Must be able to sit and/or drive for long periods of time when travelling
- Must be able to stand for long periods of time (8-15 hours) for multiple days
- Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)
- Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
- The noise level in the work environment is occasionally very loud
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
- Previous commercial experience as a Clinical Applications Specialist preferred
Benefits
- Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
- Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
- Vision (Blue Cross Blue Shield): 100% company paid
- Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
- 401k Retirement (Fidelity): 100% company match up to 5%
- Tax Deferred Health Care Savings Programs
- Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
- Generous paid time off, tuition reimbursement, and more!
Company Overview