Note: The job is a remote job and is open to candidates in USA. CloudHesive is an Amazon Premier Partner and Managed Services Partner specializing in cloud technology. They are seeking a Cloud Engineer with expertise in Amazon Connect to lead complex contact center and cloud infrastructure engagements, ensuring high-quality implementations and customer satisfaction.
Responsibilities
- Lead Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments
- Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect
- Integrate Connect with CRM platforms (Salesforce, Dynamics, ServiceNow) and configure channels including chat, SMS, WhatsApp, and email
- Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena
- Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS
- Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption)
- Administer Windows/Linux environments and DevOps tooling (Docker, Ansible, Jenkins, GitHub Actions)
- Lead 300-level technical sessions and architecture workshops for both technical and executive audiences
- Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials)
- Participate in 24/7 on-call rotation for managed services support
Skills
- 5+ years of experience in technology operations, professional services, or cloud engineering
- 3+ years of hands-on Amazon Connect implementation experience in a professional services or consulting capacity
- Demonstrated subject matter expertise in Amazon Connect and at least one additional AWS specialty domain
- Proven experience leading customer-facing technical engagements at an enterprise or government scale
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
- Strong technical writing skills — able to produce architecture documents, runbooks, and customer-facing deliverables independently
- Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences
- Collaborative team player capable of delegating to and mentoring Secondary Engineers
- Self-directed with strong time management across multiple concurrent customer engagements
- Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP)
Benefits
- Competitive compensation
- Comprehensive benefits
- Training on cutting-edge technologies and partners (AWS)
- A flexible work schedule
- Responsible time off
- Standing desks
- A kitchen filled with employee-selected snacks
Company Overview