Note: The job is a remote job and is open to candidates in USA. Sonova Group is seeking a Commercial Planning & Operations Manager, Americas to drive commercial planning excellence and operational execution across the Americas business. This role serves as a strategic partner to the VP Americas, focusing on forecasting, pricing, and operational performance to support business growth.
Responsibilities
- Lead the regional SIOP (Sales, Inventory & Operations Planning) process, partnering with Sales, Finance, Supply Chain, and Operations teams to improve forecasting accuracy and business alignment
- Develop and execute demand forecasts to support revenue growth, inventory optimization, customer service performance, and product launch readiness
- Drive commercial analytics and profitability initiatives, including pricing strategy, gross-to-net analysis, promotional effectiveness, trade spend evaluation, and customer/channel profitability assessments
- Analyze market trends, pricing elasticity, and competitive dynamics to provide recommendations that support profitable growth and strategic decision-making
- Partner closely with Customer Service, Logistics, Supply Chain, and Sales Operations teams to improve order management, outbound execution, inventory allocation, retailer compliance, and fulfillment performance
- Lead cross-functional initiatives to improve operational efficiency, including EDI enhancements, reporting simplification, process automation, and workflow standardization
- Establish and monitor KPIs, reporting cadence, and operational governance processes to improve visibility, accountability, and execution consistency across the business
- Support new product launches and SKU lifecycle management, including inventory planning, demand ramp-up, monthly phasing, and end-of-life transitions
- Prepare and present business performance updates, highlighting revenue drivers, operational risks, inventory exposure, and margin opportunities to senior leadership
- Partner with the VP Americas and regional leadership team on strategic planning, financial modeling, growth initiatives, and continuous improvement efforts
Skills
- 7+ years of experience in demand planning, commercial analytics, sales operations, revenue management, or related functions within consumer goods, retail, or eCommerce
- Strong commercial and financial acumen with experience in forecasting, pricing strategy, gross-to-net management, and profitability optimization
- Experience leading or influencing cross-functional initiatives across sales, finance, operations, customer service, marketing, and supply chain
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
- Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
- Experience with ERP systems and BI/reporting tools such as Power BI, Tableau, SAP IBP, Demantra, Anaplan, or similar preferred
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- PTO, floating Diversity Day, paid holidays*
- Paid parental bonding leave
- Employee Assistance Program
- Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- *Plan rules/offerings dependent upon group Company/location.
Company Overview
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