Note: The job is a remote job and is open to candidates in USA. Merck is a leading company in the pharmaceutical industry, and they are seeking a Companion Animal Account Manager to support veterinary customers in Berkshire, Oxford & West London. The role involves managing accounts, building relationships, and driving sales growth for their animal health products.
Responsibilities
- Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
- Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
- Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
- Effectively managing internal relationships to provide the optimal level of service for your customers
- Building long-term sustainable and profitable relationships with all relevant personnel in veterinary businesses
- Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customers in a veterinary business
- CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records
Skills
- A strong sales background in Animal Health (desirable)
- Sales experience in Human Health or B2B health industries
- Commercial & strategic thinking
- Ability to prioritise accounts appropriately based on existing sales and potential
- Can interpret sales data and turn insight into action
- Manage opportunity and risk
- Understand the customer's business, ie pressures, decision drivers and pet owner behaviours
- Adapts communication style as appropriate to audience
- Confident having constructive commercial conversations
- Rapid rapport building with excellent communication, networking and interpersonal skills
- Takes ownership of territory outcomes
- Plans ahead
- Comfortable with being measured against clear KPIs
- Competency and confidence presenting
- Works effectively with internal teams and shares best practices
- Manage internal relationships to provide optimal service for customers
- Proficiency with Microsoft programmes
- Account Management
- Adaptability
- Animal Health Care
- Building Customer Loyalty
- CiviCRM
- Contract Management
- Customer Needs Assessments
- Customer Relationship Management (CRM) Software
- Customer Satisfaction
- Data Analysis
- Forecasting
- Identifying Sales Opportunities
- Industry Knowledge
- Industry Trends
- Market Analysis
- Operational Delivery
- Poultry Management
- Product Portfolio Management
- Relationship Management
- Sales Objectives
- Sales Process Management
- Sales Target Achievement
- Stakeholder Relationship Management
- Veterinary Consulting
Benefits
- Remote
Company Overview