Note: The job is a remote job and is open to candidates in USA. Aervivo is seeking a part-time Contact Center Representative to handle inbound calls from customers looking to establish new internet service accounts. This customer-facing role focuses on guiding callers through the sign-up process, answering questions about service options, and ensuring a smooth experience from first contact through account setup.
Responsibilities
- Answer inbound calls from prospective customers interested in new internet service
- Walk customers through plan, pricing, and equipment information
- Accurately collect customer information and set up new accounts
- Address basic questions about internet and Wi-Fi service, equipment, and installation
- Maintain a professional, friendly, and patient demeanor on every call
- Document call details and account information accurately in the CRM system
- Meet basic performance expectations around call quality and customer satisfaction
- Any other duties as assigned
Skills
- Reliable internet connection
- A quiet workspace free from background noise
- Strong phone etiquette and verbal communication skills
- Patience, empathy, and a customer-first attitude
- Comfortable working independently with minimal supervision
- Willing to comply with company security standards
- Availability during daytime business hours
- Ability to commit to a minimum 6-month contract at approximately 20 hours/week
- Prior contact center or customer service experience
- Knowledge of Salesforce and Google Suite
Company Overview