Note: The job is a remote job and is open to candidates in USA. United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products. They are seeking a Customer Service Engineer to provide on-site service support, troubleshoot, and maintain medical imaging equipment while ensuring high levels of customer satisfaction.
Responsibilities
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Skills
- This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
- Strong customer communication skills with ability to effectively communicate both verbally and in writing
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
- Valid driver's license and good driving record required
- Willingness to travel extensively (at least 75%) as needed for customer support and training
- Associate degree in technical field and/or equivalent experience preferred
- Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Benefits
- Medical, dental, vision, short- & long-term disability insurance
- Employee assistance program
- Company paid basic life insurance
- 401(k) with employer match
- Paid time off
- Sick leave
- (12) paid holidays
- Performance-based incentive compensation (such as cash bonus(es)
Company Overview