Note: The job is a remote job and is open to candidates in USA. Otter Products is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls each day, assist consumers with product knowledge and warranties, and navigate multiple computer systems to ensure data accuracy.
Responsibilities
- Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador
- Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner
- Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience
- Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer's lifestyle
- Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch resolution
- Cleary and effectively communicate with manager, support staff, IT and peers as needed
- Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality
- Adhere to all metrics that directly correlate to the department's success, while meeting all performance-based Minimum Business Expectations
- Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization
- Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job description
- Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
- Other duties as assigned
Skills
- Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required
- Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521
- Strong written and verbal communication skills required
- Bilingual in English/Spanish required
- High School Diploma or equivalent preferred
Benefits
- Profit Sharing Program
- Customer Service Performance Based Incentive Program
- Medical
- Dental
- Vision
- Basic life
- Voluntary life
- Long-term and short-term disability
- Employee assistance program
- Flexible spending accounts
- Health savings account
- 401(k) retirement plan
- Accrued paid time off based on seniority
- Volunteer time off
- Parental leave
- Bereavement leave
- Company holidays
- Years of service awards
Company Overview
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