Note: The job is a remote job and is open to candidates in USA. EmergeCore Networks is seeking a Customer Service Representative-Fitness to join their Customer Service-Fitness department. The primary purpose of this role is to provide customer service to members seeking or utilizing ASH's Fitness programs, ensuring a high level of support and assistance.
Responsibilities
- Receives and responds to telephone calls from members, fitness clubs and health plans
- Demonstrates knowledge and understanding of all ASH Fitness products and programs
- Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner
- Ascertains the nature of the call and records information in the appropriate system
- Provides answers to member questions by following standard policies and procedures
- Coordinates collection of necessary information, including member co-pays or payments when necessary
- Forwards documentation to Research Team for follow up if issue requires additional action
- Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers
- Handles all issues requiring additional action within the necessary timeframes
- Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner
- Attends and participates in meetings to discuss issues and foster teamwork among department personnel
- Responds to requests from other ASH department personnel, contacting clubs and members as required
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- High School Diploma or GED certificate required
- 1 year experience performing customer service duties required
- Basic experience using Microsoft Office required
- Inbound call center experience preferred
- Experience in healthcare preferred
Company Overview
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