Note: The job is a remote job and is open to candidates in USA. Sutherland is a digital transformation company that has been helping customers globally achieve greater agility for over 35 years. In this role, you will handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts, managing customer inquiries and ensuring accurate communication regarding account statuses.
Responsibilities
- Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process
- Advise the customer of their account open and closed accounts
- We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection
- We assist customer with information on all optional products
- Assist customer with extensions and deferral in times that may not be able to pay
- Taking payments and reviewing history/notes and clearly communicating account statuses to customers
- Maintain accurate records of customer interactions, including any issues that arise and their resolution
- Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account
- Must be comfortable with manual calculations
- Must be comfortable handling multiple systems at one time
Skills
- Excellent verbal and written communication skills and are a strong multitasker
- Strong attention to detail
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- High school diploma or equivalent
- Excellent Internet connectivity
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems
- Productive, quiet and distraction-free, secure place to work
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
Benefits
- Medical, dental and vision benefits
- Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
- Additional pay incentives as well as monthly rewards & recognition programs
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- We will provide equipment
Company Overview
Company H1B Sponsorship