[Remote] Customer Service Specialist (Finance & Insurance)

Note: The job is a remote job and is open to candidates in USA. Turing is a leading research accelerator for frontier AI labs based in San Francisco, California, seeking a Customer Service Specialist in the Finance & Insurance sectors. The role involves working on projects that evaluate and improve AI to enhance customer experience and streamline service workflows.

Responsibilities

• Design and solve real-world customer interaction and service scenarios to test AI reasoning
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards

Skills

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector
• Excellent English communication and reasoning skills
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner

Benefits

• Strong compensation (exact amount varies by project).
• Work in a fully remote environment.

Company Overview

Turing advances frontier AI and builds real-world systems for Fortune 500 companies, governments, and the world’s leading AI labs. It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.turing.com.

Company H1B Sponsorship

Turing has a track record of offering H1B sponsorships, with 10 in 2026, 14 in 2025, 7 in 2024, 7 in 2023, 16 in 2022, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.