Note: The job is a remote job and is open to candidates in USA. Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas that promotes the well-being of individuals and communities. The Customer Service Specialist II is responsible for examining and resolving customer billing issues while ensuring excellent communication with patients and insurance companies.
Responsibilities
- Manages large and complex inquiries. This may require liaising between patients, physician offices, clinics, hospitals, and insurance companies to resolve accounts
- Builds sustainable relationships and care with patients through open and interactive communication
- Provide accurate, valid, and complete information by examining all available data in multiple patient accounting systems. Ensure all communications are covered, explained, and documented
- Meets customer service team call handling goals and productivity standards
- De-escalates situations involving dissatisfied patients, offering patient assistance and help
- Guides callers through troubleshooting, navigating the company site, or using the products/services
- Keeps records of patient interactions, processes patient accounts, and files documents. Has confidential conversations to discuss delicate information like PHI and payment details
- Follows communication procedures, guidelines, and policies
- Partners with peers to improve customer service
Skills
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
Benefits
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Company Overview