Note: The job is a remote job and is open to candidates in USA. Cint is a global software leader in technology-enabled insights, and they are seeking a Customer Success Consultant for Global Strategic Accounts. This role involves establishing strategic relationships with clients, training new users, and maximizing upsell opportunities while ensuring high-impact business strategies are achieved.
Responsibilities
- Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption
- Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team
- Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues
- Enable partners or customers to achieve their goals using the relevant Cint self-service product
- Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups
- Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients
- Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
- Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential
- Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
- Develop a full understanding of the company, the market research industry, and how our technology can solve challenges
Skills
- Relevant customer-facing experience in Customer Success, Account Management, or project delivery—preferably within SaaS, Enterprise Subscription models, or the Market Research/Sample industry
- Proven track record of managing a portfolio of high-value accounts, with a focus on relationship management, retention, execution, and achieving revenue targets
- Experience with internal and external relationship management, client presentations, and quantitative data analysis
- Excellent written and verbal communication skills, with the ability to present to C-level clients
- Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals
- Resourceful problem solving, organized and process-oriented
- Ability to work in a fast paced and dynamic environment
- Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
- Ability to convey complicated ideas to technical and nontechnical audiences
- Technical Literacy of software and technology solutions
- Exposure to API integrations and customized applications
- Previous experience working with Salesforce and/or Omni Analytics
- Fluency in Spanish
Benefits
- Medical, Dental, and Vision insurance options to suit you and your family’s needs
- 401K with company matching
- PTO, unlimited sick days
- Remote Work
- Paid maternity and paternity leave
Company Overview