Note: The job is a remote job and is open to candidates in USA. vCluster is a venture-backed tech startup pioneering Kubernetes virtualization for the AI era. The Customer Success Engineer will manage customer outcomes post-sale, ensuring clients realize the full value of their investment while driving adoption and identifying expansion opportunities.
Responsibilities
- Lead end-to-end customer onboardings — from the sales handoff through to project close
- Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan
- Translate platform adoption into business outcomes
- Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews
- Hold credible technical conversations with platform engineers, DevOps leads, and architects
- Own the renewal motion for your accounts — starting 90+ days out
- Serve as the internal voice of your customers
Skills
- Proven Post-Sales Experience: You have experience in a technical post-sales role — customer success, technical account management, or professional services — with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers
- Technical Credibility: You have hands-on familiarity with Kubernetes and cloud-native technologies. You can engage with platform engineers on architecture questions, discuss RBAC and Tenant Isolation patterns, and hold your ground in a conversation about cloud infrastructure without bluffing. You know when to bring in deeper technical resources
- Stakeholder Range: You can run an executive business review with a Head of Technology in the morning and troubleshoot an onboarding question with a platform engineer in the afternoon. You adapt your communication without losing depth or credibility in either direction
- Structured and Proactive: You operate with a clear framework — success plans, adoption milestones, renewal timelines — and you don't need to be reminded to use them. You identify risk before the customer tells you about it
- Commercial Awareness: You understand what drives renewal and expansion in a SaaS or platform business. You surface growth opportunities that solve real customer problems, not just opportunities that look good on a pipeline report
- Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure
- Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale
- Background working with regulated industries — financial services, healthcare, or public sector -- where compliance and governance add complexity to technical decisions
- Contributions to the Kubernetes or open-source ecosystem
- Experience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground up
Benefits
- Offers Equity
- Offers Commission
- Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country)
- Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.
- Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.
Company Overview