Note: The job is a remote job and is open to candidates in USA. HST Pathways is a remote SaaS company focused on transforming healthcare through innovative software solutions. They are seeking a Customer Support Specialist who will serve as the primary point of contact for customers, providing exceptional service and support while troubleshooting application and workflow issues.
Responsibilities
- The HST Pathways Customer Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings
- The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations
- The role requires a self-starter, team player, detail-oriented, able to multi-task, and someone who can communicate effectively to all levels of the organization as well as external parties
- Problem-solver with exceptional customer service skills, going above and beyond client expectations
- Deliver an exceptional client experience by identifying and documenting client needs and issues
- Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
- Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams and departments to help solve issues
- Replicate and document issues for further escalation
- Participate in quality assurance and application testing of software as required
Skills
- Bachelor's degree recommended
- Proficient in MS Office and related products
- Must be technically savvy with an ability to easily learn new software
- Exceptional communication skills for both internal and external communication
- Able to manage many ongoing activities and tasks in a fast-paced environment
- EChart or Practice Management experience preferred
- Healthcare or clinical experience preferred
- Remote work experience a plus
Benefits
- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
Company Overview