Note: The job is a remote job and is open to candidates in USA. Petfolk is reimagining pet care and is seeking a Remote Veterinary Customer Support Specialist to join their Virtual Care team. In this full-time role, you will provide exceptional support to pet parents and veterinary teams through various communication channels, ensuring a seamless experience while representing the company's values.
Responsibilities
• Deliver excellent customer service to pet parents via phone, text, and email
• Assist with appointment scheduling, basic pet care guidance, and general questions
• Route medical-related questions to our licensed TeleAdvice veterinary team
• Collaborate with veterinary clinics and operations teams to ensure a seamless experience
• Represent Petfolk’s values with empathy and professionalism in every interaction
Skills
• 1+ year Veterinary customer care position experience required
• Comfortable working remotely in a fast-paced, startup environment
• Strong written and verbal communication skills
• High-speed internet, quiet home workspace, and tech-savvy mindset
• Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
• Available during 8 AM – 9 PM EST
• Reside in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX
• Experience with Vetspire or Gladly CRM
• Proficiency in EMR systems, Slack, and Google Suite
Benefits
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities with a mission-driven team
Company Overview
• Petfolk provides modern veterinary care through in-person and virtual services. It was founded in 2020, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://petfolk.com.
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