Note: The job is a remote job and is open to candidates in USA. Läderach is a premium chocolate house founded in Switzerland, and they are seeking a Director for North America Sales & Operations. This senior leadership role involves overseeing the execution of retail operations across the United States and Canada, focusing on operational excellence, team development, and sales performance.
Responsibilities
- Lead and develop the RSM team — set direction, build capability, hold the field leadership layer accountable for performance and standards across all markets
- Own operational excellence — establish and enforce store standards, operational rhythms, and execution discipline across every boutique in the network
- Drive training and customer experience — ensure that brand standards, product knowledge, and service behaviors are embedded in every market through rigorous training execution and consistent coaching
- Manage labor productivity — develop staffing models, oversee scheduling discipline, and optimize labor efficiency without compromising the guest experience
- Champion sales performance — L4L sales growth, conversion, and average transaction value are your metrics; you drive them through operational rigor and team capability
- Lead new store openings — own the operational playbook for market entry and new boutique launches, ensuring every opening reflects the Läderach standard from day one
- Connect field to HQ — serve as the primary channel for translating field reality into strategic decisions; your insights inform everything from staffing models to product placement
Skills
- Eight or more years of multi-unit retail leadership, with demonstrated accountability for operations, standards, and a distributed field team
- Experience leading through an RSM or DM layer is required
- A track record in premium or specialty retail — brands where the guest experience is the product
- Familiarity with the rigor of Läderach's peers (luxury, specialty food and beverage, high-touch lifestyle) is a strong advantage
- Operational credibility and field presence — you are known for raising the floor, not just managing the top
- You coach, you observe, you hold standards
- Sales acumen grounded in operational thinking — you understand the levers, you know the metrics, and you build teams that deliver them
- Executive presence and the ambition to grow — this role is a stepping stone to the most senior operations leadership in North America
Benefits
- Annual Bonus 15–20% of base, tied to L4L sales growth, conversion, ATV, and labor productivity
Company Overview