Note: The job is a remote job and is open to candidates in USA. Madrigal Pharmaceuticals is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH). The Director, Specialty Pharmacy Operations is responsible for directing and enhancing specialty pharmacy operations to improve patient access and adherence, while collaborating with internal and external stakeholders to implement impactful solutions.
Responsibilities
- Acquire and maintain deep understanding of NASH disease state, resmetirom clinical data and commercialization strategy
- Build, grow, and lead a team of specialty pharmacy operations specialists
- Develop and implement the operational structure to support Madrigal’s specialty pharmacy network strategy; closely monitor SP performance to ensure contractual obligations are meeting / exceeding obligations
- Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability
- Maintain detail-oriented SP program correspondence, call guides, and collateral via internal legal and regulatory approval processes
- Partner with internal Patient Access and Data Analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives
- Support Quarterly Business Reviews (QBR’s) and other meetings with SP’s; prepare all materials, communicate expectations to SP’s, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts
- Collaborate closely with Consumer Marketing and MPS teams to enhance SP program and continuously exceed the needs of HCP’s and patients
- Oversee brand planning initiatives, operational plans, project budgets, expenses, and timelines
- Ensure timely and accurate reporting of Adverse Events received through SP network; liaison with Pharmacovigilence and Medical Information teams on all escalations
- Create and maintain necessary policies, procedures, and business rules for all distribution and dispensing programs
- Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs) and provide focused customer-level reporting to leadership
- Consistently deliver outcomes with enterprise wide impact, tackle projects with increased complexity, and influence change management to operations function across internal teams
- Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern market access and channel activities
- Conducts all activities in compliance with all applicable federal, state and local laws and regulations and company policies
Skills
- Bachelor's degree required
- 12-15+ years of related experience in the biopharma industry with a proven, consistent history of high performance in a broad range of leadership roles of increasing responsibilities
- 5+ years of experience operationalizing specialty pharmacy programs and networks required
- Ability to develop insights from data trends to improve program performance
- Ability to work effectively within a cross-functional team and in an environment of rapid change
- Excellent written, organizational, verbal, presentation, and communication skills a must
- Proficient in MS Office products including PowerPoint, Word, and Excel
- Travel (approximately 20%)
- Advanced degree in Business or Pharmacy
- 7 - 10 years of healthcare industry customer/vendor management experience
- Experience with specialty distribution operations
- Experience with pre-launch drugs and new product launches
Benefits
- Competitive Total Rewards strategy to attract and retain top talent and is inclusive of base pay, bonus, equity, and a generous benefits package
- Full-time employees are eligible for base salary, bonus, equity, and a comprehensive benefits suite
- All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create
- Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans
- Additional voluntary benefits like supplemental life insurance, legal services, and other offerings
- Mental health benefits through our Employee Assistance Program for employees and their family
- The company also provides other benefits in accordance with applicable federal, state, and local laws
Company Overview