Note: The job is a remote job and is open to candidates in USA. Zeiders Enterprises, Inc. is seeking Emergency Case Management Personal Financial Educators (ECM PFEs) to provide one-on-one consultation and support for service members and their families. The role involves delivering financial education, crisis intervention, and managing client needs during financial crises or critical life transitions.
Responsibilities
- Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary financial services for current status and future permanent transition
- Participate in emergency response exercises carried out by the Region or Installation
- Serve as a liaison with other military community agencies. Provide intensive case management services for assigned sailors or family members
- Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary
- Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy
- Implement emergency response plans in the event of an actual situation requiring humanitarian response
- Using existing resources, supporting family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition
- Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed
- Prepare and conduct management briefings in order to communicate recommendations on training and exercises
- Operate as part of a larger system with continual communication with CNIC, Naval Intelligence (N1), and local military installations, keeping in touch with changes and additions to resources and policies
- Ensure that all information and referral, individual consultation and group education services, including those related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and Navy Family Accountability and Assessment System (NFAAS)
- Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops
- Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists
- Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R)
- Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards
- Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery
- Perform basic troubleshooting steps when technology challenges occur
- Maintain up-to-date knowledge in the fields of personal finance and financial counseling
- Support marketing and outreach initiatives to promote awareness and utilization of program services
- Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support
- Other duties as assigned
Skills
- Candidates must live in Italy or Spain
- The contract requires candidates for all positions outside of the United States to either have existing Status of Forces Agreement (SOFA) status or the ability to independently gain SOFA status
- Candidate must currently possess or be able to obtain a US passport for travel
- Bachelor's degree from an accredited college or a combination of education and experience equivalent to a bachelor's which equips the incumbent to serve as a personal financial management counselor
- Must possess and maintain national certification as an Accredited Financial Counselor
- Two years of experience providing financial education and training, and one on one financial counseling
- Experience making presentations and facilitating training for large and small groups in the areas of financial management
- Experience using various forms of digital technology to facilitate virtual training
- Experience in providing one-on-one consultations with varied levels of complexity
- Knowledge of the development and execution of assessment tools (i.e. surveys)
- Knowledge of the military and the challenges of the military lifestyle
- Thorough understanding of the personal financial management issues facing service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral
- Proficiency in various forms of technological tools to support virtual service delivery, communication, and collaboration
- Knowledge of social services and/or community resources
- Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model
- Ability to use verbal and written communication skills effectively
- Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information
- Schedule flexibility, including the ability to work some weekends, after-hours, and extended shifts as operational needs dictate to support the FICC
- Must be able to meet naval shipboard requirements if deployed on navy ship
- Prior experience working with the Fleet and Family Support Programs
Company Overview