Note: The job is a remote job and is open to candidates in USA. Airbnb is a global company that has transformed the way people experience travel since 2007. The Enablement Program Manager will work closely with the Enterprise Ops and Services Supply Leadership team to support field teams with onboarding, training, and content transfer, ensuring business objectives are met to acquire and grow hosts.
Responsibilities
- Work with leadership to develop, execute, optimize and assess enablement programs for Services
- Provide onboarding and training programs for market managers, associates and field sales teams across the global Services organization
- Facilitate content creation & coordinate educational content for ongoing training
- Develop a toolbox of materials including eLearning, participation guides, worksheets, and videos to support priority RevOps-led, Product GTM, and/or Sales prioritized initiatives
- Drive the creation of content for account management team to Go To Market - playbooks, talking points, host-facing resources, etc. in order to achieve the business optimization goals
- Create content strategy and maintain Highspot (or other content management system)
- Ensure all program documentation is appropriately documented and kept up to date
- Gather and relay feedback from Central partners (RevOps) and field organization (Services Supply) to continuously iterate on the enablement strategy
- Own clear communication on the program progress and roadmap, be an active XFN stakeholder anchoring on Northstar business goals
- Be embedded in the Services working group, including Supply, Product and Comms, to prepare account management team for ongoing product feature launches ahead of time
- Amplify and facilitate AI powered enablement tools to drive engagement to support upskilling and best in class sales behaviors through coaching (e.g Gong) and practice (e.g. Zenarate or Yoodli)
Skills
- Minimum 5 years in an enablement role with success managing complex projects from start to finish
- Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
- Systems-thinker and able to translate strategy to execution across multiple teams
- Strong design skills with creative technical ability to leverage AI powered enablement to create and curate compelling, accessible content and drive innovation
- Accuracy, timeliness, and attention to detail to land high quality work
- Excellent verbal and written communication skills
- Experience onboarding new team members and supporting their ongoing learning and development
- Services line of business is very high growth, so a balance between big organizational experience and more fast high growth is required
Benefits
- Medical
- Dental
- Vision
- 401K
Company Overview