Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, and they are seeking an Associate Clinical Specialist to provide customer support for their Endoscopy equipment. This role involves managing equipment, providing training and troubleshooting, and serving as a primary clinical resource for customers.
Responsibilities
- Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers
- Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: Set up and support Fujifilm video tower / system. Inspect, troubleshoot, and maintain all Fujifilm equipment. Monitor, report, and support repair transactions. Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support
- Provide daily maintenance and independent management of the client’s Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement
- Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages
- Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making
- Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning
- Provide and maintain customer data for integration into a future database application
- Attend local, regional, and national trade shows as requested
- Adhere to all safety policies and procedures
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Skills
- High School Diploma or equivalent is required
- Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications
- Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels
- Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues
- Strong time management skills
- Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology
- Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers
- Ability to analyze data to present data driven insights
- Ability to multi-task and work on several projects simultaneously
- Ability to prioritize customer requirements
- Ability to present information in front of small groups of people
- Ability to understand basic mathematical requirements for discount calculation
- The ability to use hands and fingers to feel and manipulate items, including keyboards
- The ability to stand, talk, and hear
- The ability to lift and carry up to 25-50 lbs
- The ability to see clearly at twenty inches or less
- Travel requirements 50% of the time
- Bachelor's degree in business, marketing or related quantitative disciplines preferred
- Minimum of 2 years of field sales or clinical experience desired
- Knowledge of and experience in GI/pulmonary flexible endoscopy
- Experience in advanced therapeutic procedures highly preferred
Benefits
- $8,000 KPI
- Company Car
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
Company Overview