Note: The job is a remote job and is open to candidates in USA. Sitetracker is seeking an Enterprise Account Manager to expand strategic customer relationships and drive revenue growth within existing enterprise accounts. The role involves managing complex accounts, cultivating executive relationships, and ensuring customers realize business value from their investment in Sitetracker.
Responsibilities
- Own a portfolio of enterprise customers, partnering with them to identify expansion opportunities that increase customer value while driving sustainable revenue growth
- Build and execute long-term account strategies, develop comprehensive account maps across complex organizations, and cultivate executive relationships that position Sitetracker as a trusted strategic partner rather than simply a software vendor
- Lead sophisticated commercial conversations throughout the customer lifecycle, managing enterprise expansion opportunities from discovery through negotiation, procurement, legal review, and contract execution
- Ensure customers achieve meaningful product adoption and measurable business outcomes, creating the foundation for continued growth and long-term partnerships
- Orchestrate cross-functional teams across Customer Success, Solutions Engineering, Product, Professional Services, and Leadership to solve customer challenges, remove roadblocks, and deliver exceptional customer experiences while maintaining accurate forecasting and helping leadership confidently predict revenue performance
Skills
- Build and manage a high-value enterprise book of business exceeding $1M in ARR while driving long-term customer growth
- Transform vendor relationships into strategic, multi-threaded enterprise partnerships across complex buying committees
- Develop executive relationships with economic buyers, champions, and key stakeholders throughout enterprise organizations
- Build and execute comprehensive global account plans for Fortune 500 or similarly complex enterprise customers
- Serve as a trusted advisor by understanding customer business strategies and aligning long-term commercial value with organizational priorities
- Consistently achieve or exceed expansion, cross-sell, and account growth targets
- Navigate enterprise legal, procurement, security, and compliance processes for complex $100K+ ACV expansion opportunities
- Structure value-based commercial conversations that connect business outcomes to customer investment
- Design innovative multi-year or consumption-based commercial agreements that maximize long-term customer value
- Transform flat or at-risk renewal opportunities into significant enterprise expansion wins through strategic negotiation
- Communicate confidently across executive presentations, virtual meetings, travel, written communications, and customer workshops
- Lead complex commercial conversations while preserving trust and strengthening executive relationships during challenging negotiations
- Deliver executive-ready messaging tailored to diverse audiences across enterprise organizations
- Influence senior executives and key decision-makers through compelling business storytelling and strategic communication
- Develop persuasive, customized business cases that secure executive sponsorship and investment from C-suite stakeholders
- Partner seamlessly with Customer Success, Solutions Engineering, Product, and Professional Services to deliver successful customer outcomes
- Collaborate closely with Customer Success to drive software adoption, value realization, and long-term customer success
- Coordinate cross-functional teams to remove customer roadblocks and ensure enterprise initiatives execute successfully
- Influence Product and Engineering roadmaps to support strategic customer requirements and expansion opportunities
- Lead internal teams through complex, high-pressure customer situations while maintaining alignment and executive confidence
- Manage enterprise customer relationships within complex B2B SaaS environments
- Apply knowledge of enterprise software architectures and customer workflows to uncover expansion opportunities
- Build credibility by understanding operational challenges across enterprise organizations
- Leverage experience supporting digital infrastructure customers such as telecommunications, utilities, renewable energy, or adjacent industries
- Translate industry expertise into consultative conversations that position Sitetracker as a strategic business partner
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