Note: The job is a remote job and is open to candidates in USA. Cresta is a company that leverages AI technology to enhance customer experiences, and they are seeking an Enterprise Account Manager to drive upsells, renewals, and long-term customer value. The role involves building strong partnerships, navigating complex sales processes, and collaborating across various teams to ensure customer success.
Responsibilities
- Builder of Enduring Partnerships: You invest in relationships that last. You prioritize trust and long-term value over short-term wins, and you serve as a strategic partner who elevates both the customer’s and Cresta’s success
- Grit, Patience, and Follow-Through: You know meaningful outcomes aren’t created overnight. You navigate complexity, setbacks, and long sales/adoption cycles with resilience. Your ability to stay focused and persistent directly fuels customer growth
- Operationally Excellent, Internally and Externally: You understand that internal alignment is often the key to unlocking customer outcomes. You work seamlessly across Sales, Customer Success, Product, and Operations, ensuring we deliver a unified, high-quality experience
- Compelling Storyteller: Cresta operates in a dynamic and competitive market. You can articulate our value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins
- Customer Growth Mindset: You know what great adoption looks like and how to build upon it. You identify signals, diagnose gaps, and guide customers toward deeper value realization that sets the stage for retention and expansion
- Creative Commercial Thinker: You’re comfortable using the full suite of commercial levers; product mix, incentives, deal mechanics, to architect smart, efficient deals. You think creatively while maintaining healthy business fundamentals
- Active Listener with Synthesis Skills: You connect dots quickly. You take in information from multiple stakeholders and convert it into clear, actionable insights that shape account strategy and elevate the customer experience
- Strategic Approach to Travel: There’s no quota for travel, only impact. You understand when being in the room matters and when it becomes a differentiator in advancing a renewal, deepening executive trust, or accelerating an upsell
Skills
- Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes; experience in the contact center ecosystem or consulting is a strong plus
- Consistent record of hitting or exceeding goals in customer-facing environments
- A thoughtful career narrative that demonstrates your viewpoint, your growth, and why Cresta's Account Manager role aligns with your trajectory
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Company Overview