Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Digital Customer Success Manager with a strong service delivery project and program management background in healthcare to ensure effective delivery of products and enhance customer satisfaction.
Responsibilities
- Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty
- Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience
- Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities
- Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio
- Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products
- Have general knowledge of our EverHealth portfolio of products and how they add values to our customers
- Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics
Skills
- 2-4 years relevant service/relationship management experience
- Experience handling multiple tasks required
- A willingness to take initiative and solve problems
- An orientation toward constantly improving processes and management best practices
- A willingness to share with the team practices at your prior companies that helped create great customer experiences
- Bachelor's Degree preferred
- Prior SaaS account management experience highly desired, healthcare industry experience is a plus
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview