Note: The job is a remote job and is open to candidates in USA. ITG Brands is the third-largest tobacco company in the USA, offering well-known cigarette, cigar, and e-vapor brands. The Field Key Account Manager is responsible for leading the company's representation at the field level, managing relationships with Chain retail and Wholesale accounts, and developing strategic partnerships to enhance performance across divisions.
Responsibilities
- Deliver across multiple fronts inclusive of consumer insights, marketing, industry relations, regulations, issues / problem solving, selling, and category management
- Use judgment, skill, and discretion to lead and develop collaborative / strategic partnership with customers
- Ownership for Wholesale Divisions (allocated within scope of role) inclusive of trade shows, STM tracking and performance, return management, residual inventory management, retailer distribution requests, bi-monthly business review, presentations to Wholesaler Sales Teams, and communication to divisions of new item introductions
- Direct line of communication and point of contact for items inclusive of delivery tracking, payment information sourcing, return management process within portal, repack carton management and return supply management
- Penetrate, partner with, and manage relationships and form a strong partnership with customer senior management (Chain and Wholesale) representing “One Company” across the designated business units
- Identify and pursue incremental opportunities to shape the customer’s current and future business practices to grow the Company’s brand share while strengthening the Company as a preferred vendor partner. Collaborate with key functional stakeholders (Commercial Finance, Customer Service, Regulatory) on key matters pertaining to their assigned strategic customers
- Negotiate, sell, and maintain effective retail partnership agreements in specific Chain retail stores and Wholesale accounts. Deploy retail execution guidelines and key objectives to Retail selling organizations to maximize in-store sales results
- Develop, compare, and evaluate selling plans that resonate with local retailer customers that encompass all product categories. Interact with Area Management and Leaders regarding all aspects of the customer business plans and address key issues and opportunities
- Collaborate with Area/Region/Division resources to identify sales opportunities that can be acted upon to drive sales performance. Maximize effectiveness of all Chain Merchandising Fixtures/ Displays / POS to present a competitive merchandising advantage at retail
- Accountable for selling and gaining commitment of customer joint business plans (JBP) on a quarterly basis that delivers on the Company’s assigned Sales KPI’s – of volume, distribution, share and other Brand initiative and strategic objectives
- Customize, tailor, and link the Company’s strategies, plans, and key initiatives with the customer’s key strategies and tactical plans. Solicit and analyze customer and competitive insights to identify critical sales opportunities and provide solutions to Leadership
- Measure and enforce all requirements of our retail partnership agreements in assigned retail stores. Maximize effectiveness of all Company programs and guidelines to Wholesale accounts
- Performs other job-related duties as assigned
Skills
- High School Diploma/GED
- 3+ years related sales experience to include, but not limited to:
- Regional customer management experience within the Broader Consumer Products Industry
- Experience selling to Convenience channel, Mass, Wholesale and/or Specialty Tobacco channels
- Must be 21 years of age or older
- Must possess a valid driver's license issued from state of residence
- Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
- Verbal and written communication
- Attention to detail
- Problem/situation analysis
- Effective time and task management
- Multitasking capabilities
- Flexibility and adaptability
- Building strong business relationships with customers
- Bachelor's Degree in Business Administration or related field of study
- 5+ years Club Channel / Key Account Management within CPG industry
Company Overview