Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for analytical and microscopy equipment, ensuring optimal system performance while building strong relationships with customers across various institutions. This role requires approximately 80% travel within the East Coast region, offering opportunities for professional growth and development.
Responsibilities
- Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
- Assist Commercial Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Skills
- Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
- Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments
- Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
- Excellent interpersonal communication skills and proven ability to build positive customer relationships
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Ability to work independently while maintaining strong team collaboration
- Availability to respond to urgent customer needs
- Proficiency with Windows operating systems, networking, and standard business software
- Must follow all safety protocols and be able to work in cleanroom environments when required
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Valid driver's license and ability to travel 80%
- Experience mentoring and training others preferred
Benefits
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview