Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, with a dynamic and high-energy work environment. They are seeking a Consult Experience Specialist (CES) who will be the first point of contact for patients, ensuring an exceptional experience throughout their journey.
Responsibilities
- Greet patients warmly, verify appointments, and ensure a seamless introduction to the office
- Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor
- Support Sales Consultants by facilitating consultations and assisting with administrative tasks
- Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits
- Collaborate with team members to identify patient success stories for online endorsements
- Assist with patient inquiries and follow-ups, both pre- and post-operative
- Support cross-selling of additional services by preparing quotes and consent forms, as needed
Skills
- High school diploma or equivalent
- Experience in customer service or front-desk roles, ideally in medical or aesthetic settings
- Excellent verbal and written communication skills with strong interpersonal abilities
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficiency with computer systems and software, including Microsoft Office
- Professional demeanor and commitment to providing exceptional client experience
- Bachelor's degree
- Knowledge of medical terminology and procedures
Benefits
- Incentives
- Equity
- Health coverage
- 401(k) matching
- Paid time off
- Parental leave
- Medical
- Dental
- Vision
- Life Insurance
- 401K
- EAP
- PTO
- Paid Holidays
Company Overview
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