[Remote] Full Stack Engineer, Support Experience (Greater China Support)

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, and they are seeking a Full Stack Engineer to enhance their global support operations. The role involves designing and maintaining services that support agents in resolving issues, expanding live channel integrations, and collaborating with various teams to improve engineering standards.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in real time
• Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across Stripe's global support operations
• Debug and solve critical production issues across services and multiple levels of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Skills

• 5+ years of industry software engineering experience
• Native Mandarin fluency
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
• User empathy and a customer-centric approach to problem solving
• Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
• Familiarity with real-time communication systems or messaging infrastructure
• Demonstrated technical leadership on ambiguous, impactful projects
• Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

Company Overview

Dice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.

Company H1B Sponsorship

Dice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.