Note: The job is a remote job and is open to candidates in USA. Vertiv is a global leader in providing critical infrastructure solutions for data centers and communication networks. The Infrastructure Solutions Global Services Product Manager will define, develop, and scale the global lifecycle service offerings for integrated infrastructure solutions, ensuring service readiness and consistency across regions.
Responsibilities
- Define and own the global lifecycle services roadmap for Infrastructure Solutions, including modular, containerized, and skid-based data center solutions
- Translate customer needs for availability, reliability, scalability, operational simplicity, and speed of deployment into standardized service offerings
- Develop clear, repeatable service definitions including scope, entitlements, service levels, and value differentiation
- Ensure offerings support the full lifecycle: commissioning, operations, optimization, expansions, retrofits, and end-of-life
- Partner with regional services teams to deploy global service offerings consistently and at scale
- Develop and maintain global service artifacts, including:
- Statements of Work (SOWs)
- Standard Operating Procedures (SOPs)
- Service delivery playbooks and deployment models
- Balance global standardization with regional flexibility to address local regulatory, labor, and customer requirements
- Lead market research, customer discovery, and competitive analysis for Infrastructure Solutions services
- Launch new global service offerings, including pilots, global rollouts, and sales and delivery enablement
- Collaborate with Infrastructure Solutions engineering and product teams to influence design-for-serviceability, modularity, and digital readiness
- Identify opportunities to bundle services with solutions at time of sale to improve customer outcomes and attach rates
- Define value-based pricing methodologies aligned to customer outcomes such as uptime assurance, faster deployment, risk reduction, and operational cost optimization
- Partner with Sales, Finance, and Commercial Operations to establish pricing guidance, margin targets, and deal governance
- Equip sales teams with clear value messaging, customer ROI narratives, and service positioning for solution-led deals
- Track service adoption, attach rates, execution quality, and customer outcomes across the installed base
- Use field feedback, service analytics, and customer insights to continuously refine offerings
- Support the development of KPIs tied to customer value, recurring revenue growth, and global consistency
Skills
- Bachelor's degree in Engineering, Operations, or a related technical field
- 7–12+ years' experience in services product management, lifecycle services, integrated infrastructure, or mission-critical environments
- Strong understanding of data center infrastructure, including power, thermal, controls, and modular or containerized solutions
- Experience developing global service offerings deployed across multiple regions
- Proven ability to work cross-functionally across product management, engineering, services, sales, and digital teams
- Strong strategic thinking combined with execution discipline and customer-centric mindset
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