Note: The job is a remote job and is open to candidates in USA. Mobilexpense is a growing B2B SaaS company focused on simplifying expense management for finance teams and HR departments across Europe. They are seeking a Growth Account Manager to drive expansion revenue within an existing customer portfolio in the DACH market by identifying new opportunities and strengthening customer relationships.
Responsibilities
- Own expansion ARR growth across your customer portfolio
- Identify upsell, cross-sell, and expansion opportunities
- Lead commercial conversations from opportunity through negotiation and close
- Consistently achieve expansion revenue targets
- Develop account growth strategies for your assigned customers
- (Co-)Manage customer escalations
- Work closely with Customer Success Managers to identify commercial opportunities
- Participate in regular account reviews and success planning
- Translate customer success into commercial growth opportunities
- Ensure a seamless customer experience throughout the expansion journey
- Analyse customer usage, CRM insights, and commercial data to uncover new opportunities
- Conduct regular business reviews and strategic check-ins with customers
- Develop structured touchpoint plans together with Customer Success
- Create scalable playbooks for customer engagement and expansion
- Help define best practices for customer growth
- Improve processes, reporting, and account planning
- Share customer insights with Product, Marketing, and Sales
- Contribute to building a high-performing commercial organization
Skills
- 4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles
- Experience managing commercial customer relationships and escalations
- Proven track record of growing existing accounts through upsell or cross-sell
- Strong consultative communication and negotiation skills
- Experience in identifying upsell opportunities based on CRM data and customer insights
- Native German speaker with professional English proficiency
- Strong analytical thinking and AI proficiency: all team members are expected to demonstrate strong analytical capabilities and make smart use of AI tools, whatever helps them work smarter and drive results in their role
- Experience working closely with Customer Success teams
- Additional SaaS or subscription business experience
- Experience using HubSpot or similar CRM platforms
- Background in HR Tech, FinTech, Expense Management, ERP, or related software
Benefits
- Hybrid work arrangement
- Remote: true
- Competitive salary and performance-based bonus partially focused on expansion ARR growth
- Work across the business: collaborate daily with Customer Success, Product, Marketing, Sales, and Leadership in a highly international environment
- Grow with us: as Mobilexpense continues to scale, there will be opportunities to expand your responsibilities or specialize further
- Work with a diverse, international team (27 nationalities, 47% female representation)
- Direct access to leadership, flat structure, high transparency
- Offices in Belgium, Netherlands, Germany, Sweden, Portugal, and Romania
Company Overview