Note: The job is a remote job and is open to candidates in USA. Mindlance is a company seeking a Human Resources Specialist for their HR Service team. The role involves responding to inquiries about HR programs and maintaining documentation and processes to support HR functions.
Responsibilities
- Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner
- Maintains information systems and processes necessary paperwork. i.e. severance, telework etc
- Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content
- Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members
- Maintains in-depth knowledge of company-specific policies and practices
- Acts as a liaison with functional areas with HR; ensuring understanding of processes
Skills
- High School Diploma
- 3 years years of related experience
- Customer service experience, hr onboarding experience, or experience as an hr technician/analyst/generalist
- Ability to work as part of a collaborative team and independently
- Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws
- Strong customer service skills
- Strong acumen with systems, data, and reporting
- Proficiency with Microsoft Office Suite
- Excellent communication skills (both verbal and written)
- Fast-pace environment with changing priorities, ability to face ambiguity and rapid change
- The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs
- Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
- Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
- Human Resources PHR or SHRM-CP
- 1-3 years HR Knowledge
Company Overview
Company H1B Sponsorship